Last updated: [06/01/2026]

1. Definitions

In these General Terms and Conditions, the following terms shall have the meanings set out below:

General Terms and Conditions
These General Terms and Conditions apply to the sale of tickets and/or the organisation of events by independent legal entities using a shared ticketing and sales platform.

Event
The live performance, show, screening, or entertainment event for which a Ticket is sold.

Organiser
The legal entity that organises and is responsible for the Event. The Organiser may be:

  • Zeppelin Entertainment Limited (United Kingdom); or
  • Wise Dreams B.V. (Netherlands); or
  • Serious Time Pass Limited (United Kingdom); or
  • Aura on Stage Limited (United Kingdom)
  • any other third-party organiser clearly identified for the Event.

Ticketing Platform Operator
The legal entity that provides the technical platform used for ticket sales, order processing, and ticket delivery on behalf of the Organiser, without becoming the Organiser or assuming responsibility for the Event.

Contracting Entity
The specific legal entity with whom the Buyer enters into a contract. The Contracting Entity is identified on the Event page, checkout page, confirmation email, invoice, and/or Ticket.

Buyer
The natural or legal person who purchases a Ticket.

Ticket
The document or digital code granting admission to the Event.

Vendor
A third-party payment service provider or ticketing vendor used to process payments or distribute Tickets.

2. Scope of Application

2.1 These General Terms and Conditions apply separately to each agreement between the Buyer and the Contracting Entity identified for the relevant Event.
2.2 The use of a shared ticketing or selling platform does not create any partnership, joint venture, agency, or legal affiliation between Zeppelin Entertainment Limited, Wise Dreams B.V., Serious Time Pass Limited, Aura on Stage Limited or any third-party organiser.
2.3 Each Organiser and Ticketing Platform Operator acts independently and is liable solely for its own obligations.
2.4 The applicability of the Buyer’s own terms and conditions is expressly rejected.
2.5 Amendments to these General Terms and Conditions are valid only if made in writing.

3. Ticket Purchase and Platform Services

3.1 The purchase of a Ticket results in:

  • an agreement between the Buyer and the Ticketing Platform Operator regarding ticket ordering, payment processing, and ticket delivery; and
  • a separate agreement between the Buyer and the Organiser regarding admission to and execution of the Event.

3.2 A Ticket constitutes only a right of admission to the Event.
3.3 Tickets are delivered electronically or otherwise to the contact details provided by the Buyer. The Buyer is responsible for ensuring these details are accurate.
3.4 Delivery times are indicative only and do not constitute binding deadlines.
3.5 Failure to receive Tickets in time must be reported promptly in writing to the Ticketing Platform Operator.

4. Admission and Event Performance

4.1 The Organiser is solely responsible for the content, execution, scheduling, and performance of the Event.
4.2 All offers, advertisements, and Event information are non-binding unless expressly stated otherwise.
4.3 The Buyer must verify all Event and Ticket details before completing a purchase.
4.4 Tickets are non-refundable and non-exchangeable, except where mandatory law provides otherwise.
4.5 The risk of loss, theft, or misuse of a Ticket passes to the Buyer upon delivery.
4.6 The Organiser and/or Ticketing Platform Operator may impose limits on the number of Tickets purchased per Buyer.
4.7 Tickets obtained through fraud, misuse, or violation of these terms may be cancelled without refund.

5. Prices and Payment

5.1 Ticket prices and availability are determined by the Organiser and may be subject to change.
5.2 All prices include applicable taxes unless stated otherwise.
5.3 Service fees, transaction fees, and delivery fees are non-refundable.
5.4 Payment must be completed using the methods offered via the ticketing platform or Vendor.
5.5 In case of non-payment or failed payment, the order may be cancelled.

6. Cancelled or Rescheduled Events

6.1 The Buyer is responsible for checking whether an Event has been cancelled or rescheduled.
6.2 In the event of cancellation, only the face value of the Ticket will be refunded where applicable, excluding service fees, transaction fees, and delivery fees.
6.3 Tickets for rescheduled Events remain valid unless otherwise stated.
6.4 No refunds will be issued for Upsell products or additional services.

7. Use and Resale of Tickets

7.1 Tickets remain the property of the Contracting Entity.
7.2 Commercial resale or unauthorised use of Tickets is prohibited unless permitted by law.
7.3 Tickets used or obtained in violation of these terms may be invalidated without refund.

8. Intellectual Property

8.1 All intellectual property rights relating to the Event, performance, and Tickets remain with the Organiser or its licensors.
8.2 The Buyer may not copy, reproduce, alter, distribute, or misuse Tickets or Event-related materials.

9. Liability

9.1 Liability is strictly limited to the Contracting Entity identified for the Event.
9.2 The Ticketing Platform Operator is not liable for Event content, performance, cancellation, rescheduling, venue conditions, or audience experience.
9.3 Any liability for direct damages is limited to the Ticket price paid, unless mandatory law provides otherwise.
9.4 No party shall be liable for indirect or consequential damages.

10. Force Majeure

10.1 Neither the Organiser nor the Ticketing Platform Operator shall be liable for failure or delay in performance due to force majeure, including but not limited to natural disasters, pandemics, strikes, government actions, or acts of war.
10.2 In such cases, obligations may be suspended or terminated without compensation, subject to mandatory law.

11. Governing Law and Jurisdiction

11.1 The applicable law and competent court depend exclusively on the Contracting Entity identified for the Event:

    • Zeppelin Entertainment Limited (United Kingdom)
      → Laws of England and Wales apply; disputes shall be submitted to the competent courts of London, United Kingdom.
    • Wise Dreams B.V. (Netherlands)
      → Dutch law applies; disputes shall be submitted to the competent courts of the Netherlands.
    • Serious Time Pass Limited
      → Laws of England and Wales apply; disputes shall be submitted to the competent courts of London, United Kingdom.
    • Aura on Stage Limited → Laws of England and Wales apply; disputes shall be submitted to the competent courts of London, United Kingdom.
    • Third-party organisers
      → As stated in the Event-specific terms.

11.2 Use of a shared ticketing or sales platform does not create any legal affiliation between the above entities.

12. Event Content Disclaimer and Recording

12.1 Events may include satire, strong language, or controversial content. Attendance is voluntary.
12.2 The Buyer waives any claims arising from subjective interpretation or personal offense.
12.3 Events may be recorded or photographed. By attending, the Buyer consents to the use of their likeness for promotional or archival purposes without compensation.

13. Venue Rules, Safety, and Admission

13.1 Certain items may be prohibited at the venue, including recording equipment, weapons, or hazardous materials.
13.2 Security checks and bag inspections may be conducted. Refusal may result in denied entry without refund.
13.3 Late arrival may result in delayed or refused admission.
13.4 Attendance is at the Buyer’s own risk. The Organiser and venue are not responsible for personal injury, illness, or loss of personal belongings unless caused by gross negligence or wilful misconduct.

14. Age Restrictions and Identification

14.1 The Organiser may impose age restrictions for Events.
14.2 Valid photo identification may be required for entry. Failure to comply may result in refusal of entry without refund.

15. No-Show and Late Arrival Policy

15.1 Failure to attend an Event, including due to late arrival, personal circumstances, or travel delays, does not entitle the Buyer to any refund or compensation.

16. Event Changes

16.1 Changes to the Event line-up, running order, duration, format, or supporting acts do not entitle the Buyer to a refund, provided the Event is substantially delivered.

17. Chargebacks and Payment Disputes

17.1 Buyers are encouraged to contact the Ticketing Platform Operator before initiating a chargeback or payment dispute.
17.2 Unjustified chargebacks or disputes may result in Ticket cancellation and restriction from future purchases.

18. Miscellaneous

18.1 Electronic communication constitutes valid written communication.
18.2 Obvious errors or typographical mistakes are not binding.
18.3 If any provision of these General Terms and Conditions is held invalid, the remaining provisions shall remain in full force and effect.